Info & Services
The owner of the online store FORTUNERA.EU (hereinafter the Online Store) is OÜ Fortunera located at Pärnu Veetorni 2. Validity of the sales contract, goods and price information, sales conditions apply to the purchase of goods from the online store.
Fortunera OÜ (reg.14880045), The prices of products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price. The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering. Information about the goods is provided in the Online Store directly next to the goods. The product images are illustrative of the technical characteristics of the product. Each purchased product may differ from the one in the picture in terms of wood pattern and shape.
All products ordered from the Fortunera e-store are delivered according to the transport conditions specified by the customer.
Fortunera will fulfill the customer’s order as soon as technically possible. Generally, the order can be fulfilled within 14 days from the delivery of the order to the seller, if the ordered goods are in the warehouse of the Fortunera e-store.
If the ordered product is not in stock, the time required to complete the order is up to 8 weeks, depending on the product.
In special cases, it may take longer to complete the order. The seller can specify the expected time to complete the order on the website www.fortunera.eu
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method. The seller will fulfill the customer’s order as soon as technically possible. Shipments usually reach the destination specified by the buyer within 8 weeks from the entry into force of the sales contract. In exceptional cases, the right to deliver the goods within up to 65 calendar days. The time required to complete the order can be specified on the Website:www.fortunera.eu
If it turns out that the seller is unable to fulfill the order, the seller shall notify the customer and return the payment to the consumer immediately, but not later than within 14 days. In this case, the seller is considered to have withdrawn from the contract.
After receiving the order, the buyer has the right to withdraw from the purchase agreement entered into in the e-shop within 14 days [unless the product has been manufactured by special order (to the conditions listed in § 53 (4) of the LPA).
The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address no later than 14 days after receipt of the goods. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method. The online store has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address by phone: or If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee.
The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge. The buyer can turn to the European Union Consumer Dispute Resolution Platform.
ORDER & CONTRACT
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields (table size and select suitable table legs).
Once the order has been prepared and meets the customer’s wishes, the customer can start placing the order by clicking on the “Checkout” link and select the appropriate method of delivery.
The screen will then display the amount of the fee, which can be paid via a bank link or on the basis of invoice sent to an e-mail. If the customer is convinced of the accuracy of the order data and agrees to the terms and conditions of this sales contract, transport, warranty conditions and processing of personal data, the customer can place an order by clicking the “I agree to the terms” link and then the “Confirm order” link.
A confirmation of the customer’s acceptance of the order will be sent to the customer’s e-mail address indicated in the order. From that moment, the sales contract is considered concluded.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store. Before manufacturing the product, the suitability of the table top material (in the form of a photo of the raw material) is agreed with the customer by e-mail.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice. The goods are sent to the following countries: Finland, Estonia.
TRANSPORT
The customer can receive the products ordered from the Fortunera e-store in the following ways:
Delivery in Estonia and Finland, near Helsinki – Lahti, is made to the destination specified by the customer by Fortunera transport. Transport costs within Estonia are 35 euros, to Helsinki 150 euros. In the case of Fortunera transport, the assembly of the product is also included in the price at the customer’s request. Before sending the goods, the customer is informed either by phone or an e-mail is sent to the e-mail provided by the customer. Delivery of the goods requires 100% payment for the order.
In other parts of Finland, Fortunera has the right to use the services of a transport partner. In this case, the customer will be informed immediately before the goods are sent out either by telephone or a corresponding e-mail will be sent to the e-mail provided by the customer. Delivery of the goods requires 100% payment for the order and transport. The courier will contact the customer within 2-3 working days to agree on the exact time of delivery of the goods.
In addition to the above, the customer can also pick up the goods themselves. The finished product is located at Lubja 48a Pärnu, on working days from 14.00 to 18.00. The customer informs Fortunera either by phone or e-mail (info@fortunera.eu) about the estimated time of arrival at the warehouse. It is possible to inspect the goods before handing them over. The goods are delivered to the customer after 100% payment of the order on the basis of invoice and an identity document.
WARRANTY
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery and which occurs within two years from the delivery of the goods to the buyer (VÕS ⸹218). During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
If the defect occurs, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to or calling +372 5800 1727. The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
PERSONAL DATA
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications. The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
RETURN FORM
Minister of Justice 17.12.2013. Regulation No. 41
„From a contract concluded by means
of communication and off-premises withdrawal
establishment of a standard form and
model instructions for withdrawal.”
From a distance and off-premises contract statement of withdrawal
fill out and return this form
only if you want to withdraw from the contract
OÜ FORTUNERA
Reg 14880045
Lubja 48a Pärnu
58001727